Privacy Policy

• Our customers’ data. When you sign up for Cluve and use it for your business, we decide how your account and billing information is used, as described in this policy.
• Our customers’ customers’ data. When a business’s closer chats with its customers, the business decides why that data is collected and how it is used. We process it on the business’s behalf to provide the Service. If you are a customer of a business that uses Cluve, please read that business’s privacy notice and contact it first.

• Account information: your name, email address and sign-in details, your workspace and team details, and your role. If you sign in with Google, we receive your name and email address from Google.
• Business materials and settings: the products, plans and prices, policies, FAQs, documents and images you upload (including payment QR codes and payment links), your closers’ persona, reception hours, follow-up and contact settings, and the connection details of your messaging channels.
• Conversation data: messages exchanged between your closers and your customers through your connected channels (including files or images customers send), customers’ profile details from the channel (such as display name, username and user ID), and information recorded during conversations, such as the needs customers mention, the plans discussed, follow-up history, and notes or actions by you or your team.
• Billing information: your plan, billing history and payment status. Payments by card or WeChat Pay are processed by Stripe; we do not receive or store your full card number or your wallet login details.
• Technical and usage information: log data such as IP address, browser and device information, the pages and features used, times and error reports, and usage records such as credits consumed.
• Website chat: the messages you send in the chat window on cluve.app, and any name and contact details (phone number or WeChat ID) you choose to leave. Conversations are stored in the Service and answered by our closer, whose replies are written by AI (see Section 4, “AI processing”); the name and contact details you leave are added to your customer profile so we can reply to and contact you. To prevent abuse, starting a chat may require a human verification check.
• Communications: what you send us, for example when you email or call us.
Cookies. The cluve.app website does not use analytics or advertising cookies, or any trackers. The chat window on the website stores a random identifier in your browser so you can pick up the conversation when you come back; it is not a cookie, is not used across websites, and is not used for analytics or advertising. Our hosting provider, Cloudflare, may set cookies that are strictly necessary for security, and processes technical data such as IP addresses to deliver and protect the website. The Cluve Console uses only cookies that are strictly necessary to sign you in and keep your session secure.

• to provide and operate the Service, including writing and delivering your closers’ replies, follow-ups, alerts and reports;
• to manage accounts, subscriptions and billing;
• to provide support and send you service messages, such as billing, security and policy notices;
• to keep the Service secure, prevent fraud and abuse, and enforce our Terms;
• to troubleshoot problems and improve the reliability and quality of the Service; and
• to comply with the law.
We do not sell your data. We do not use your business materials or your customers’ conversations to train our own models.

To write your closers’ replies, the relevant parts of your business materials, your settings and the conversation are sent for processing to AI model providers: Cloudflare Workers AI and DeepSeek’s API, accessed through Cloudflare AI Gateway.
• Hidden model reasoning is not stored.
• Full model request bodies are kept for up to 90 days for troubleshooting, and then deleted.

We share personal data only as described here:
• Cloudflare: hosting, storage and delivery of the Service (Workers, Durable Objects, D1 and R2), sending sign-in emails, Cloudflare AI Gateway and Cloudflare Workers AI.
• DeepSeek: AI model processing through DeepSeek’s API.
• Stripe: payment processing for Cluve subscriptions and credit top-ups.
• Google: only if you choose to sign in with Google.
• Messaging platforms: customer conversations arrive through the business’s own messaging channel, such as Telegram. Messages sent and received there are also handled by that platform under its own terms and privacy policy.
• Legal and safety: when the law requires it, or when needed to protect the rights, property or safety of our users, the public or us.
• Business transfer: to an entity that takes over the operation of Cluve. We will tell you before your personal data becomes subject to a different privacy policy.

Our service providers may process personal data outside the Hong Kong SAR. When we transfer personal data, we take reasonable steps to make sure it remains protected as required by applicable law.

• Account and billing information: while your account is active, and afterwards for as long as needed for legal, tax, accounting or dispute purposes.
• Business materials and conversation data: while the business’s account is active, unless deleted earlier. After an account is closed, we delete or anonymize them within a reasonable period, unless we must keep them by law.
• Full model request bodies: up to 90 days.
• Hidden model reasoning: not stored.
• Logs: for a limited period, for security and troubleshooting.

We use reasonable technical and organizational measures to protect personal data, including access controls that limit access to the people who need it. No way of storing or transmitting data is completely secure, so we cannot guarantee absolute security.

Depending on the law that applies, you may ask to access or correct your personal data, ask us to delete it, or object to some uses. To make a request, email support@cluve.app. We may need to verify your identity, and we will respond within the time the law requires.
If you are a customer of a business that uses Cluve, please contact that business first. You can also email us, and we will pass your request to the business and help it respond.
If we send you marketing messages, you can opt out at any time.

The Service is for businesses and is not directed to children. Businesses must not use Cluve to target children.

We may update this policy. We will post the new version on this page with a new effective date, and tell you in advance about significant changes.

For privacy questions or requests, contact us:
Email: support@cluve.app
Phone: +1 503 344 7136
This Privacy Policy is governed by the laws of the Hong Kong SAR.