CNY pricing & taxes
All plans and top-ups are priced in Chinese Yuan (CNY). Subscriptions are prepaid monthly or yearly (12 months paid up front). Any applicable taxes are shown at checkout.
Start free, then choose your plan
Priced in CNY with monthly or yearly billing (12 months paid up front). Manual bill renewal with no auto-charge. 7-day refund on first payment.
Starter
For single storefronts deploying their first closers.
¥880CNY / monthYearly: ¥8,800 (12 months paid up front)
2 months free18,000 credits / month
Ideal for ~6 new contacts per day, including follow-ups and returning customer check-ins
- 1 workspace
- 2 AI closers
- 2 channel accounts
- Built-in general & skincare playbooks
- Community and email support
Team
For growing teams requiring conversation assistance, connections, and coaching.
¥2,680CNY / monthYearly: ¥26,800 (12 months paid up front)
2 months free56,000 credits / month
Ideal for ~18 new contacts per day, including follow-ups and returning customer check-ins
- 2 workspaces
- 5 AI closers
- 5 channel accounts
- Conversation assistant
- Advanced reports
- Up to 3 business-system connections
- Credit packs
- 4 hours of launch help
- A customer success contact
- Community and email support
Scale
RecommendedFor businesses operating across multiple teams or account matrices.
¥5,280CNY / monthYearly: ¥52,800 (12 months paid up front)
2 months free140,000 credits / month
Ideal for ~46 new contacts per day, including follow-ups and returning customer check-ins
- 5 workspaces
- 15 AI closers
- 15 channel accounts
- Everything in Team (conversation assistant, advanced reports)
- Unlimited business-system connections
- Credit packs
- 16 hours of launch help
- A dedicated service group
- Community and email support
Enterprise
100+ new contacts per day
Custom pricingContact sales
Comparison of prices, quotas, and features across Starter, Team, and Scale
Quota / Feature
Starter
Team
Scale
Quota / Feature
Monthly price (CNY)
¥880
¥2,680
¥5,280
Yearly price (12 months paid up front)
¥8,800
¥26,800
¥52,800
Credits per month
18,000
56,000
140,000
New contacts per day
6
18
46
Workspaces
1
2
5
AI closers
2
5
15
Channel accounts
2
5
15
Conversation assistant
Not included
Included
Included
Advanced reports
Not included
Included
Included
Business-system connections
Not included
Up to 3 business-system connections
Unlimited business-system connections
Credit packs
Not included
Included
Included
Launch help
Not included
4 hours of launch help
16 hours of launch help
Customer success contact
Not included
Included
Included
Dedicated service group
Not included
Not included
Included
Community and email support
Included
Included
Included
IncludedPartialNot included
Showing all rows
Top up credits on demand, one-off purchase
Credits are consumed by messages and follow-ups; test chats, assistant, material processing, and media understanding may also consume credits. Plan credits reset each period; only Team and Scale plans support one-off top-ups, which apply to the current period without rollover.
5,000 credits pack
¥280 CNY · One-off
20,000 credits pack
¥980 CNY · One-off
No automatic charges, every payment is approved by you
Payment methods: card or WeChat Pay
Checkout supports cards or WeChat Pay, processed via Stripe. Every payment is completed by you for the displayed amount; we never store card numbers.
Renewal: manual bill in Console, no auto-charge
Plans do not auto-renew. When available and eligible, renewal bills are issued in the Console before period end for manual payment; unpaid plans stop at period end.
Refund policy: 7-day full refund on first payment
Request a full refund within 7 days of your first payment by emailing support@cluve.app; approved refunds return to your original payment method via Stripe. After 7 days, period fees and used credits are non-refundable. See Refund & Cancellation Policy.
Billing entity
Cluve subscriptions and credit top-ups are billed by cluve.app. For billing inquiries, contact support@cluve.app or +1 503 344 7136.
Pricing & billing FAQ
You can start without paying. The credit allowance, trial duration, and number of available closers are clearly stated on the claim page before you begin.
All pricing is billed in Chinese Yuan (CNY). We accept cards and WeChat Pay at checkout, securely processed by Stripe. Any applicable taxes will be shown on the checkout page.
Credits are issued monthly and reset each billing cycle; annual plans are billed upfront for 12 months. Credits are consumed when closers process customer messages based on conversation length and complexity, as well as during test chats, assistant tasks, or file processing. You can track balance and usage in the console at any time.
One-time credit top-ups are available exclusively for Team and Scale plans: 5,000 credits for ¥280, or 20,000 credits for ¥980. Top-up credits apply only to the current billing period, do not roll over, and do not auto-renew.
No. Plans do not automatically renew or charge your card. As long as the plan remains available and your quota qualifies, a renewal invoice will appear in your console before your period ends. If unpaid, service ends at expiration, with full access until that date.
You can request a full refund within 7 days of your first payment by emailing support@cluve.app, returned to your original payment method via Stripe. After 7 days, current period fees and used credits are non-refundable. See our Refund and Cancellation Policy for details.
Turn conversations into real revenue
No payment required · Allowance shown on claim page