# Refund & Cancellation Policy

Effective date: October 21, 2026

This policy explains how cancellations and refunds work for Cluve subscriptions and credit top-ups bought from cluve.app (“Cluve”, “we”, “us”). It forms part of our Terms of Service.

## 1. Our refund and cancellation terms

You may request a full refund within 7 days of your first payment. After that, fees for the current period are not refunded, and credits that have already been used are non-refundable. Plans never renew automatically: if you don't pay the renewal bill, your plan ends at the end of the current billing period, and you keep access until then. To request a refund, or to tell us you won't renew, email support@cluve.app.

## 2. Free trial

The free trial requires no payment to start. Credits, duration, and available AI closers are specified on the claim page. You will not be charged unless you choose a paid plan.

## 3. How to stop renewing

• Plans never renew automatically. To stop, don’t pay the renewal bill: your plan ends at the end of the current billing period, and you keep access until then.
• You can also email support@cluve.app from the email address on your account, with your workspace name, to tell us you won’t renew.
• Not renewing does not delete your account. If you would also like your account and data deleted, say so in your email.

## 4. How to request a refund

• Email support@cluve.app from the email address on your account. Include your workspace name, the payment date and the amount.
• We will confirm the outcome by email.
• Approved refunds are returned to the original payment method through Stripe. How long a refund takes to appear depends on your bank, card issuer or WeChat Pay.

## 5. Credit top-ups

Credit top-ups are one-off purchases and do not renew.

## 6. Delivery of the Service

Cluve is a digital service delivered online. You can use it through the Cluve Console as soon as you sign up, and a paid plan or top-up takes effect as soon as payment is confirmed. There is no physical shipping.

## 7. Payments to businesses that use Cluve

This policy covers only fees paid to Cluve. If you bought something from a business that uses Cluve, your payment went to that business through its own payment link or QR code. Cluve does not receive or hold those payments and cannot refund them. Please contact the business directly.

## 8. Billing errors and disputes

If you think you have been charged in error, contact us straight away and we will look into it. Please contact us before opening a dispute with your bank or card issuer, so that we can help resolve it quickly.

## 9. Governing law

This policy is governed by the laws of the Hong Kong SAR.

## 10. Contact us

To request a refund, cancel, or ask a question, contact us:
Email: support@cluve.app
Phone: +1 503 344 7136