# Start free, then choose your plan

Priced in CNY with monthly or yearly billing (12 months paid up front). Manual bill renewal with no auto-charge. 7-day refund on first payment.

## Starter

For single storefronts deploying their first closers.

¥880 CNY / month

Yearly: ¥8,800 (12 months paid up front)

2 months free

18,000 credits / month

Ideal for ~6 new contacts per day, including follow-ups and returning customer check-ins

- 1 workspace
- 2 AI closers
- 2 channel accounts
- Built-in general & skincare playbooks
- Community and email support

## Team

For growing teams requiring conversation assistance, connections, and coaching.

¥2,680 CNY / month

Yearly: ¥26,800 (12 months paid up front)

2 months free

56,000 credits / month

Ideal for ~18 new contacts per day, including follow-ups and returning customer check-ins

- 2 workspaces
- 5 AI closers
- 5 channel accounts
- Conversation assistant
- Advanced reports
- Up to 3 business-system connections
- Credit packs
- 4 hours of launch help
- A customer success contact
- Community and email support

## Scale

For businesses operating across multiple teams or account matrices.

¥5,280 CNY / month

Yearly: ¥52,800 (12 months paid up front)

2 months free

140,000 credits / month

Ideal for ~46 new contacts per day, including follow-ups and returning customer check-ins

- 5 workspaces
- 15 AI closers
- 15 channel accounts
- Everything in Team (conversation assistant, advanced reports)
- Unlimited business-system connections
- Credit packs
- 16 hours of launch help
- A dedicated service group
- Community and email support

## Enterprise

Custom pricing

100+ new contacts per day

[Contact sales](/contact/)

## Top up credits on demand, one-off purchase

Credits are consumed by messages and follow-ups; test chats, assistant, material processing, and media understanding may also consume credits. Plan credits reset each period; only Team and Scale plans support one-off top-ups, which apply to the current period without rollover.

## CNY pricing & taxes

All plans and top-ups are priced in Chinese Yuan (CNY). Subscriptions are prepaid monthly or yearly (12 months paid up front). Any applicable taxes are shown at checkout.

## Payment methods: card or WeChat Pay

Checkout supports cards or WeChat Pay, processed via Stripe. Every payment is completed by you for the displayed amount; we never store card numbers.

## Renewal: manual bill in Console, no auto-charge

Plans do not auto-renew. When available and eligible, renewal bills are issued in the Console before period end for manual payment; unpaid plans stop at period end.

## Refund policy: 7-day full refund on first payment

Request a full refund within 7 days of your first payment by emailing support@cluve.app; approved refunds return to your original payment method via Stripe. After 7 days, period fees and used credits are non-refundable. See Refund & Cancellation Policy.

## Billing entity

Cluve subscriptions and credit top-ups are billed by cluve.app. For billing inquiries, contact support@cluve.app or +1 503 344 7136.