# The closer that reads intent and manages the full journey

Comes with built-in industry playbooks, ready to deploy once business details are set. Reads customer intent, tracks context, and stays with them through to purchase and repeat orders.

## Built-in industry playbooks, ready once details are filled

Pick an industry playbook, add your products, pricing, and policies, and it is ready to sell. Closers in the same workspace and industry reuse wording you've already confirmed.

## Reads between the lines, knows when to pause

It spots hesitation before pushing a sale, answers doubts calmly without rushing, and only suggests a plan when the customer feels ready.

## From first chat to payment and repeat orders

It handles everything from first questions to payment, usage tips, and timely check-ins. Outbound messages stay within service hours and pause whenever asked.

## Tracks changing customer details, turns first-timers into regulars

It records hard facts without emotional noise, knows if purchases are for themselves or family, and updates the profile whenever preferences change.

## Guards pricing and compliance lines, backed by facts

It quotes only from the plans you set, with no discounts of its own and no guesswork, checks the address before payment, and follows your rules on what not to say.

## Works on its own, hands off to your team when it counts

When a return or special request comes up, it sums up the story for a teammate, then picks the customer back up once the teammate is done.

## Multi-channel reach, recognizes them wherever they chat

When a customer switches numbers or channels, it merges the profile once you confirm it's the same person and keeps the chat going. If an account runs into trouble, a new one can take over where permissions allow.

## Decide what it says and sells

Persona, products, and policies follow your setup. Answers rely on your materials and respect the limits you set.

## Quotes only your prices

Quotes only configured plans without unauthorized discounts, and verifies delivery addresses before billing.

## Payments go to your account

Sends your own payment link or QR code. Customers pay you directly; Cluve takes no cut.

## Transparent and correctable

See reasoning beside each reply. Correct techniques for the next turn, and take over anytime.

## Respectful follow-ups

Follows up only during reception hours within limits, visits on schedule, and pauses when asked.

## Your data stays yours

We do not sell your data or use your business materials and chats to train our own AI models.

## Set up in 3 steps, ready to deploy

Skip manual prompt tuning. Enter your business details with industry playbooks and start handling chats promptly.

## Add your business info

Pick an industry playbook, add products, prices, and policies, and set what it may sell.

## Test chat and connect

Test-chat as a customer. When satisfied, connect WeCom Customer Service, personal WeChat (Beta), WhatsApp (Beta), Telegram, Instagram, or Messenger.

## Watch and step in anytime

Follows up independently. For returns or special requests, it summarizes for your team, then resumes.

## Merchant user manual (login required)

[Log in to view manual](https://cluve.app/manual)

## What is an AI closer?

A sales partner that reads intent, recommends by your rules, and follows through to repeat buys.

## Which channels are supported?

WeCom Customer Service, personal WeChat (Beta), WhatsApp (Beta), Telegram, Instagram, and Messenger.

## Will it make up prices?

No. It quotes only your configured plans, answers from your materials, and never invents discounts.

## Do payments go through Cluve?

No. Customers pay directly via your own payment link or QR code. We charge subscription only.

## Can I step in anytime?

Yes. Follow chats in the Console and take over anytime. It summarizes complex needs for you.

## How does the free trial work?

The free trial requires no payment to start. Credits, duration, and available AI closers are specified on the claim page. Sign up in the Console, introduce your business, and test your closer in chat.

## Can I cancel or get a refund?

You may request a full refund within 7 days of your first payment. After that, fees for the current period are not refunded, and credits that have already been used are non-refundable. Plans never renew automatically: if you don't pay the renewal bill, your plan ends at the end of the current billing period, and you keep access until then. To request a refund, or to tell us you won't renew, email support@cluve.app. See our Refund & Cancellation Policy.

## How is my data used?

We do not sell your data or use your business materials and chats to train our own AI models.